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PUBLIC INNOVATION simPADU-PMI

(Integrated Information System and Service for Indonesian Migrant Workers)

The Technical Unit for Labour Services and Protetion The Manpower and Transmigration Service of East Java Province

Placement’s service of working abroad have several weaknesses such as complicated procedures, high predeparture cost, not transparent, and lack of knowledge about placement’s procedures. It urges government to improve service quality of pre-placement document service that is considered complicated, access to information is limited and dominated by brokers, high costs and not transparent. That is the reason why some East Java people choose to work abroad as non-procedural workers.

Numbers of East Java people put their interest to become Indonesian Migrant Workers (PMI). In 2017, there were 70.381 PMI or a quarter of overall PMI in Indonesia. In 2019, there were 62,34 percent of PMI in informal sector, whereby 74,83 percent were women (37,85 percent with families and 7,60 percent divorced). Women workers in informal sector are also vulnerable at workplace issues due to skill incompetence, non-procedural works, criminal acts when returning home (3,64 percent) while the remaining were not recorded. Based on their return status, 515 women workers were unskilled and had issues with their employers. In 2017, 4.924 PMI were non-procedural workers.

To ensure protection of East Java migrant workers, the Manpower and Transmigration Service of East Java Province has devised an innovative solution known as Integrated Information System and Service for Indonesian Migrant Workers (simPADU-PMI). This program innovates in providing access to work information, consultation on safe and procedural works, simple and transparent document management services. As it progresses, simPADU-PMI is developed to become East Java Migrant Care Service - providing training and certification based on poverty data, security assurance upon arrival at the airport until reaching home, retirement vocational guidance, transit shelter facilitation and mediation, free ambulance assistance as well as documents management using e-KTP access to reduce the risks of data falsification. Information services are online-based, mobile units are deployed to reach remote areas, while podcast programs are conducted to educate and greet migrant workers abroad. On assisting to solve issues while working abroad, simPADU-PMI creates an emergency call/crisis centre to immediately coordinate with Ministry of Foreign Affairs, Ministry of Manpower and Indonesian Migrant Worker Protection Agency (BP2MI).

Based on services and development, simPADU-PMI has produced a decline in issues, portraying the Government's alignment on the protection of vulnerable groups among migrant workers.

The tangible results of simPADU-PMI program are thestrongcommitment and service improvement, efforts to empower and protects PMI especially vulnerable groups. The significant changes include expanding information access to remote villages, acceleration and transparency document process of PMI candidate, and reducing numbers of issues at workplace, also the number of non-procedural PMI. It also improves protection whenPMI returning homefrom airportuntil reaching home, and also enhancing their competency and reducing cost burden from brokers or moneylenders. Through one-stop services that has the status of a Corruption Free Area (WBK) unit, document processing can be carried out in one day, while passport can be done within three days and for new candidate it costs zero.

Through Jatim Migrant Care program, it consists of training and certification program for PMI and funded by regional budget of East Java province that minimize worker placement cost around 14 million rupiahs per one from brokers and potential deduction cost from PMI salaries.The quality and quantity of PMI training can be measuredbecause it does not depend on issuance of job order duration, it is also able toeliminate discrimination, violenceand exploitation in shelter, so PMI candidate can be treated properly.Juanda International Airport is a safe place for PMI to return to their home, thanks to our officer.Besides,there is avocational trainingheld for PMI post-employment and families. In that program, they get financial training and entrepreneurshipto plan and manage remittance effectively.

SimPADU-PMI is in line with the agenda of promoting gender equality in public services based on Sustainable Development Goals (SDGs) Target 5.1: to end all forms of discrimination against all women and girls everywhere, and Target 5.2: to eradicate all forms women and child violence in public and private, includes human trafficking, sexual exploitation and all forms of exploitations.

SimPADU-PMI also reduces public service complaints to 50 percent and PMI women from 14,26 percent in 2018 to 1,73 percent in 2020.

This sustainability program will be supported by Regional Law 2021 on the Protection of PMI and Families. It also needed to strengthen law enforcement and implementation, to eradicate brokers, and the chain of human trafficking. It can reduce recruitment cost around 5 million per one. There isalso training cost and certification around 9 million per one for PMI candidate that funded by regional budget. For this reason, synergy is needed among Desa Migran Produktif program by Ministry of Manpower RI, village heads in migrant enclave, also non-government organization.

Inter-institutional synergy and dissemination of information is kind of lesson learned from implementation of simPADU-PMI public services that promote gender equality and empowerment. In the end, simPADU-PMI encouragesPMI placement and protection service that easy, safe, and promotesskill enhancement and optimum protection. The role andcommitment of East Java government is very strong to providepublic service quality better.